Facilities Work Control (FWC)

About Facilities Work Control

Our Mission: To provide quality and timely customer service.

Facilities Work Control (FWC) is our operations and communications hub for Facilities & Operations and is the primary point of contact for service and maintenance requests. We are a customer-focused organization committed to ensuring that service expectations are met. We are at your service 24 hours a day, 7 days a week.

In order to track and monitor work being done across campus our team utilizes a CMMS system known as TMA.

For Emergencies

Coral Gables call us at 305-284-8282

RSMAS call us at 305-421-4815

Examples of emergencies include:

  • Fire
  • Flood
  • Power Outage

For Non-Emergencies

Place service request here

Examples of non-emergencies include:

  • Light out
  • Touch-up Paint
  • AC Too Cold

Questions?

Contact us at facilities@miami.edu

Leadership Team

Sr. Manager, Facilities & Operations - Eli Stephan

Phone - 305-284-5685

Email - e.stephan@miami.edu

Manager, Facilities & Operations - Dennys Bayona

Phone - 305-284-2475

Email - dxb761@miami.edu